Terms and conditions
Latest update: November 2026*
The following terms and conditions apply to all registrations and agreements made with Taalhuis Amsterdam B.V. Are you looking for a specific topic? Please use the guide below:
1. Requesting non-binding information
2. Group courses
3. Private lessons, including catch-up classes
4. In-company courses
5. Events
6. Trips
7. Books
8. Rent-outs
9. Cancellations, payments and refunds
10. Privacy
11. Guarantee, complaints procedure and liability
1. Requesting non-binding information
1.1 Requesting non-binding information
By requesting information about a class, you only demonstrate your interest in this class. No obligations or rights can be derived from our response to your enquiries. Taalhuis Amsterdam cannot guarantee a spot in a certain course without a registration. The following general terms and conditions apply after successful registration.
2. Group courses
2.1 Registration for a course
Upon receipt of the registration form or a written confirmation by e-mail, a registration for a group course is binding and you are obliged to pay the full course fee. By registering for a course you agree with these terms and conditions, including the cancellation policy below.
2.2 Duration of the agreement
Following registration, these terms and conditions are valid until the end of the course for which you’ve registered.
2.3 Cancelled classes
Scheduled lessons of group courses that, for whatever reason, are cancelled by Taalhuis Amsterdam, will be rescheduled at the end of the course. You should therefore be aware that the end date of a course might be extended.
2.4 Missed lessons
If you miss a group lesson, this lesson cannot be rescheduled. However, at the discretion of Taalhuis Amsterdam and depending on availability, a missed class can sometimes be followed in another group. You must ensure that you complete the assigned homework and keep up with the level of the course. A private catch-up lesson to help you catch up with the course programme can be booked for a fee of EUR 60,-/hour.
2.5 Insufficient registrations
Taalhuis Amsterdam requires a minimum of four registrations for a course to start. If the course you have registered for has three registrations (sometimes only two) the course will nevertheless start with shorter lessons. Courses of 1.5 hours will be 1 hour, courses of 2 hours will be 1.5 hours (without amendment of the course fee).
2.6 Cancellation of a course by Taalhuis Amsterdam
Taalhuis Amsterdam may decide to cancel a group course due to insufficient registrations. In that case, you will be notified no later than one week before the start of the course and the full tuition fee will be refunded.
2.7 Cancellation of a course registration by the student
If you need to cancel your registration, you can only do so by sending an email to info@taalhuisamsterdam.nl.
The cancellation costs are as follows:
– Up to 14 days before the start of the course: EUR 0,-.
– Within 14 days to 24 hours before the start of the course: EUR 50,-. This also applies to registrations within 14 days before the start of the course.
– From 24 hours before the start of the course (or at any point during the course): the full course fee.
This cancellation policy applies to all cancellations, regardless of the reason thereof, including illness/force majeure. It is not possible to transfer your registration to a different course period.
2.8 In-person versus online
The location of each course is indicated on the website of Taalhuis Amsterdam. In-person courses take place at Taalhuis Amsterdam, Gerard Doustraat 220, Amsterdam. Online courses take place via ZOOM. It is not possible to participate online in a course that takes place on location. Taalhuis Amsterdam reserves the right to move in-person courses/lessons online if governmental policies require the school to do so (lockdowns, code red weather warnings, etc.)
2.9 Online participation and recordings
Online courses take place via ZOOM. You are responsible for having a strong internet connection and functioning audio and camera. It is not possible to participate in a lesson without having your camera on. You are prohibited from making recordings during the lessons. Teachers will not record the lessons, unless they request and receive permission from the whole group to do so for a specific purpose. If one person in the group objects, lessons will not be recorded.
3. Private lessons, including catch-up classes
3.1 Private lesson agreement
By signing a private lessons agreement you are obliged to pay for the number of lessons you’ve agreed to by email. Private lessons are valid up to one year after purchase. Private lessons are non-refundable and non-transferable.
3.2 Catch-up classes
Catch-up classes are offered against a discounted private lesson fee of EUR 60,- and are only intended for the purpose of catching up with the group.
3.3 Absence/cancellation by the student
If you need to cancel or reschedule a scheduled private lesson or catch-up class, you can only do so by sending an email to the teacher and info@taalhuisamsterdam.nl.
The cancellation costs are as follows:
– Up to 48 before the start of the lesson: EUR 0,-.
– Within 48 hours before the start of the lesson: the full lesson fee.
4. In-company courses
4.1 In-company lessons
By signing our in-company agreement the company is obliged to pay for the agreed number of hours and students.
4.2 Cancellation of a lesson
If a lesson needs to be cancelled or rescheduled, this can only be done by sending an email to the teacher and info@taalhuisamsterdam.nl.
The cancellation costs are as follows:
– Up to 48 before the start of the lesson: EUR 0,-.
– Within 48 hours before the start of the lesson: the full lesson fee.
4.3 Cancellation of an in-company course
If an in-company course needs to be cancelled after the agreement has been signed, this can only be done by sending an email to info@taalhuisamsterdam.nl.
The cancellation costs are as follows:
– Up to one month before the start of the course: 50% of the course fee.
– Within one month before the start of the course: 100% of the course fee.
Changing the starting date of a course by more than fourteen days after the agreed starting date is deemed a cancellation.
5. Events
5.1 Event cancellation by Taalhuis Amsterdam
If Taalhuis Amsterdam needs to cancel a scheduled event you will be informed as soon as possible. You might receive a proposal for an alternative date and can choose to accept this, but if you don’t you are entitled to a full refund.
5.2 Event registration cancellation by a participant
Registrations for events are non-refundable and not transferable to another event. If you are unable to attend an event, you can give your ticket to another person. In this case you need to send an email to info@taalhuisamsterdam.nl with the name and email address of the person who will be taking your place. Taalhuis Amsterdam cannot mediate between participants.
6. Trips
6.1 Taalhuis trips
Participating in the trips organised by Taalhuis Amsterdam is entirely at your own risk. The tour guides/teachers and Taalhuis Amsterdam only act as intermediaries and cannot be held liable. Taalhuis Amsterdam organises informal trips and is not an officially recognised travel organization.
6.2 Registration for a trip
By filling out the registration form for a language trip, you are obliged to pay a non-refundable down payment.
6.3 Cancellation of a trip by the student
If you need to cancel your participation in a language trip you can only do so by sending an email to info@taalhuisamsterdam.nl.
The cancellation costs are as follows:
– Up to one month before the start of the trip: the down payment.
– Within a month before the trip: 100% of the trip fee.
Bookings for language trips are non-transferable.
6.4 Confirmation and cancellation by Taalhuis Amsterdam
Taalhuis Amsterdam will confirm the trip on or before the deadline for registration, which is published on the website (www.taalhuisamsterdam.nl). If Taalhuis Amsterdam has to cancel a trip, you will be notified as soon as possible and are entitled to a full refund, including the down payment.
7. Books
7.1 Course books
Course books can be purchased in the bookstore on the ground floor of the school (Gerard Doustraat 220), or collected there if they were ordered upon registration. Taalhuis Amsterdam is not the publisher of the course books and can therefore not be held accountable for the content of the books or any technical problems related to the online environment connected to the books.
7.2 Receiving your book by post
For an additional fee of EUR 8.50 Taalhuis Amsterdam can send your course books to your home or work address by post. Taalhuis Amsterdam does not ship books outside of the Netherlands and cannot be held responsible for delivery delays or loss of property by the postal services.
8. Rent-outs
8.1 Renting
The kitchen, café and classrooms at Gerard Doustraat 220 can be rented out for workshops, events, etc. You will be asked to agree with specific rent-related terms and conditions when a rental agreement is made. All signed agreements are binding.
9. Cancellations, payments and refunds
9.1 Cancellation of a registration
Group courses, in-company courses, private lessons, events, trips and rent-outs are subject to different cancellation policies. The terms and conditions for each of these can be found above.
9.2 Method of payment
Payments for courses can be done upon registration via iDEAL/Wero or credit card, or via invoice. For payments with credit card an additional fee of EUR 11.50 applies. The following account details and the reference number stated on the invoice must be used to pay by bank transfer:
Account holder: Taalhuis Amsterdam
IBAN number: NL82TRIO0197853730
The payment term of an invoice is 14 days after receipt. Failure to pay an invoice does not equate to a cancellation. Requesting an invoice incurs a payment obligation. The payment agreement is made between the person registering and Taalhuis Amsterdam. If you’ve agreed with your employer that they will pay for the course but register yourself, you are still responsible for timely payment. Taalhuis Amsterdam cannot mediate any additional requirements between you and your employer.
9.3 Payment in instalments
Invoices can be paid in a maximum of three instalments. The first instalment needs to be made within fourteen days of receiving the invoice. The last instalment needs to be paid at the latest two weeks before the end of the course/within three months of receiving the invoice (whichever date comes first). The three instalments do not have to be three equal amounts, but need to add up to the invoice total in the end. You are responsible for settling the invoice in full within the term provided.
9.4 Lesson fees
Lesson and course fees are published online at www.taalhuisamsterdam.nl. Quoted course fees for lessons in the school are exempt from VAT and do not include books or other class material, unless otherwise communicated. 9% VAT is included in the prices of the course books. Other services, such as rent-outs and business language training are quoted exclusive of 21% VAT.
9.5 Amendment of fees
Course fees can and may be amended per course term.
10. Privacy
10.1 Privacy statement
All information provided to Taalhuis Amsterdam will remain confidential and will be dealt with with the utmost care. The collected data will not be provided to third parties.
10.2 Photos, videos and recordings by Taalhuis Amsterdam
During trips and events, Taalhuis Amsterdam will sometimes take photographs to use on the website or on social media. Taalhuis Amsterdam consistently strives to request permission from the individuals in the photos prior to publication. If you spot yourself in a photo you did not agree to, or if you want to withdraw consent, you can always contact Taalhuis Amsterdam via info@taalhuisamsterdam.nl. Taalhuis Amsterdam will then take care to remove the photo.
10.3 Photos, videos and recordings by third parties
It is not permitted to take photos, videos or audio recordings in the Taalhuis building or during lessons without the explicit permission of Taalhuis Amsterdam. This includes photos, videos and audio recordings for personal use. The use of Meta-glasses and similar technology is also prohibited.
11. Guarantee, complaints procedure and liability
11.1 Guarantee and complaints procedure
Taalhuis Amsterdam guarantees that lessons that are paid for are provided to the students. Taalhuis Amsterdam guarantees the quality and reliability of the courses and strives to continuously optimise its services. Any complaints may be submitted by email to info@taalhuisamsterdam.nl and will be responded to in writing. The nature of the complaint must be clearly described. A complaint can never be submitted anonymously. When handling written complaints, full confidentiality is ensured. We will respond to a written complaint within four weeks. Receipt of a complaint will be confirmed.
11.2 Liability
Taalhuis Amsterdam is not liable for any damage to people and/or property, nor for the loss of personal property that may in any way be associated with activities organised by Taalhuis Amsterdam, regardless of the cause of the damage or loss.
*The terms and conditions that apply to registrations before 9 November 2026 can be found here.